Two-Thirds of Americans Have Had a Negative Health Care Experience, According to Accenture Research

The U.S. healthcare industry could improve care experiences by engaging patients with empathy and using their trusted position to recommend appropriate digital technologies, according to a new report from Accenture (NYSE: ACN). The report, “ Digital Adoption in Healthcare: Reaction or Revolution?,” is based on a survey of more than 1,700 people in the U.S. conducted between May and June. A key finding: two-thirds (67%) of Americans have had a negative healthcare experience.

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2021-08-16 12:59:00