Most Managed Care Plans Are Missing Medicaid Patient Contact Information

February 15, 2023

As the Medicare redeterminations and the end of the COVID PHE approach, many Medicaid managed care plans are ill-equipped to inform all their members about their status. A recent survey released by the Kaiser Family Foundation found that nearly a third of Medicaid plans have up-to-date contact information for 75% or more of their members.

According to Marissa Plescia, “Most of the responding plans said they are reaching out to members directly to update their contact information and many are working with third parties, like providers and community-based organizations. Almost all of the health plans said that reaching Medicaid beneficiaries is difficult.”

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(Source: MedCity News, February 14th, 2023)

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