Health Plans Proactively Address Member Hassles with Welltok

DENVER , Aug. 23, ANOC, or annual notice of change, is a traditional time for Medicare Advantage members to evaluate health plan coverage, giving them reason to switch plans at an alarming rate. Welltok, the consumer activation company, has been helping Medicare Advantage plans keep members happy despite plan coverage changes with targeted, post-ANOC campaigns that address member hassles and reinforce plan value—boosting retention rates by up to 2.5% (tens of thousands of members) for a national plan.
ANOC is how members find out about benefit changes starting January 1 , which presents a real risk right before the annual …

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2021-08-23 15:04:00