In this fireside chat, learn how the Healthgrades Contact Center, a full-service access center, delivers better patient care and bottom-line results for more than 100 hospital systems through the integration of the Vonage Contact Center solution and the Hg Mercury Engagement Center, deployed on Salesforce.

By coupling its patient-centric approach with technology, Healthgrades increases outbound marketing traffic, streamlines patient access on behalf of their clients, and improves the fidelity of customer data – redefining patient access and patient care to meet the changing needs of today’s connected healthcare landscape.

Key takeaways for attendees include:

  • Trends driving patient and provider preferences when it comes to the delivery of medical care
  • How to leverage existing technology investments to augment and enhance the patient and agent experience
  • Best practices for driving efficiencies that not only enhance the caller experience but improve performance and profitability

Click here for additional information and registration details.

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