In this fireside chat, learn how the Healthgrades Contact Center, a full-service access center, delivers better patient care and bottom-line results for more than 100 hospital systems through the integration of the Vonage Contact Center solution and the Hg Mercury Engagement Center, deployed on Salesforce.
By coupling its patient-centric approach with technology, Healthgrades increases outbound marketing traffic, streamlines patient access on behalf of their clients, and improves the fidelity of customer data – redefining patient access and patient care to meet the changing needs of today’s connected healthcare landscape.
Key takeaways for attendees include:
- Trends driving patient and provider preferences when it comes to the delivery of medical care
- How to leverage existing technology investments to augment and enhance the patient and agent experience
- Best practices for driving efficiencies that not only enhance the caller experience but improve performance and profitability